frequently asked questions

General

What do we need to do to prepare for you?


We will send you a link requesting the things we need.




Can you stream if the Crematorium service is just 30 minutes long?


Yes but we need at least 10 minutes in the room prior to the service and approx 5 minutes afterwards.




How much space do you need in the venue?


We will require the space for a tripod. Approx 1.5 square metres and a nearby power supply. In some cases you may have to give up a few seats at the back.




Will you need any extra sound or lighting?


Generally we use what is there. Good audio recording is very important for high quality video. Therefore, audio set up has to be arranged and discussed prior to the filming. We provide small and discreet radio microphones for the ceremony conductor and readers.




Do you look smart and is the camera very imposing?


Yes our Camera Operators are very smart. The camera will normally be one similar to those seen by TV news crews.




How do we pay you and when?


We require full payment in advance and at the time of booking, please. We accept all major credit and debit cards and Paypal but prefer a BACS payment if possible. We will send you an invoice with information on how to pay.




How do we watch the live stream?


We create a page on our website and send you the login details. On this page you will see your loved one's name and the live video window. There will be further instructions on this page for viewing. If you wish you can add a personal message here from the family to the viewers.




Can we watch the stream on a mobile device?


Yes the stream can be watched on any device as long as you have the hidden web address we provide.




How do we know that the public are not watching the stream?


The live stream is locked down to your loved ones page on our website. Only people on that page can view the broadcast.




Can we watch it online after the event?


Yes. The memorial page created for the funeral will stay on our site for 3 months and a download link will be provided for you to download and keep the film.




The venue does not have any internet so how do you connect?


We use TV grade bonded video equipment which means we merge 5 x 4G mobile sim cards together to get a nice speed to broadcast with. We do need a healthy amount of 4G at the area we are broadcasting at but we can look into that at the time of ordering.




What if there is no mobile phone coverage at the venue?


In this instance we would bring in a small satellite dish, normally mounted on a vehicle. This guarantees a connection anywhere. However there are additional costs if we do it this way.




We don't want grieving relatives on camera, how do you handle this?


We would normally start the filming/stream as the coffin enters the venue. Our camera is not focused on any one person. We film anyone giving speeches and the person leading the service and would then end as the coffin passes back past the camera or as the curtain closes if filming in a crematorium. We are governed by you. You let us know what you are comfortable with.




What can you film?


We can film as little or as much as you like. This can include the coffin arriving, right through to the coffin being interred and anyone speaking about the deceased at the wake.




What do we get after the funeral?


After the funeral we will send you a web link to watch/download the service. This link will be private, so only you, or people you share the link with, can view the service.




Can you not supply it on DVD?


We rarely use DVD's anymore. We can supply the film on a memory stick for an addtional cost.




Do you have Terms & Conditons we can read?


Yes you can read them here. They apply to all services booked with us.




How does your service differ from the Crematorium's live offering?


You can read the answer to this in our blog post.




Is the fixed position camera just a wide shot?


No our Camera Operator sensitively zooms in and out to follow whats going on. See an example here.