Question 1

How do we pay you and when?

Accepted Answer

We require full payment in advance and at the time of booking.

Payment can be made via Bank Transfer or credit / debit card on line.

We will send a link upon booking with full information on how to pay.

Question 2

What happens if there is no 4G or WiFi coverage at the venue?

Accepted Answer

A good streaming connection depends on various factors like phone networks, topography, and building density. In towns and cities, we rarely encounter issues. For remote areas, we are fully prepared. We conduct full checks on all network providers and can bond signals to create a strong connection. In extreme locations, we use Starlink satellite at no additional cost, though we can't guarantee 100% reliability. If you're concerned, we can conduct a technical site visit for an additional charge. If we can't stream part or all of the service, we'll upload the recording to the private webpage as soon as possible.

Question 3

Can you stream or film both the main service and the burial?

Accepted Answer

Yes, we can stream or film both the main service and the burial. We offer graveside coverage and provide a fully mobile service to meet your needs.

Question 4

How do we watch the live stream?

Accepted Answer

We create a page on our website and send you (the client) the login details - see here for an example
On this page you will see your loved one's name and the live video window. There will be further instructions on this page for viewing.

Please note we do not honour any third party requests for the live link from anyone other than the client or the funeral director.

If the live stream has finished, an archive version will be available within a few hours on the same link. This link will be available for 30 days

Question 5

Can we watch it online after the event?

Accepted Answer

Yes. The memorial page created for the funeral will stay on our site for a minimum of 30 days. We can also provide a copy of the service on USB or DVD, please ask for details.

Question 6

Can you stream in a Crematorium?

Accepted Answer

Yes but we need at least 10 minutes in the room prior to the service and approx 5 minutes afterwards.

Question 7

How does your service differ from the Crematorium's live offering?

Accepted Answer

You can read the answer to this in our blog post.

Question 8

Will you need any extra sound or lighting?

Accepted Answer

Good audio capture is very important for a high quality stream and a premium viewing experience

We provide small and discreet radio microphones for the ceremony conductor, readings and musicians (subject to package)

Question 9

Can we watch the stream on a mobile device?

Accepted Answer

Yes the stream can be watched on any device as long as you have the private web address we provide.

Question 10

How do you ensure the live stream is private?

Accepted Answer

We ensure privacy by locking the live stream to your loved one's page on our website. Only those with the provided link can view the broadcast, ensuring it remains private.

Question 11

How do you ensure grieving relatives are not on camera?

Accepted Answer

We understand the sensitivity of the situation. To be as unobtrusive as possible, we film from the rear of the venue and start the stream about 15 minutes before the service begins. We focus on the person leading the service and those giving eulogies or readings. If you have specific requests or concerns, please speak to our cameraman on the day or contact us in advance.

Question 12

Can you supply a copy on DVD?

Accepted Answer

DVD's are available at additional cost - please ask for details

Question 13

Do you have Terms & Conditons we can read?

Accepted Answer

Yes you can read them here. They apply to all services booked with us.

Question 14

Which areas do you provide your services in?

Accepted Answer

We provide our services throughout the entire UK, ensuring that no matter where you are, we can assist you.

Question 15

Are we allowed to play any music we like during the service?

Accepted Answer

Yes you are. We have a PRS music licence which allows us to broadcast any published music online.

Question 16

Can I call you as I prefer to chat?

Accepted Answer

Yes. We can be reached on 07808 893704 or 01233 556425

Question 17

How Do I Book?

Accepted Answer

Message or email us at claritymediauk@hotmail.com with your date and the location of the funeral and we will get back to you ASAP

frequently asked questions